Common Questions And Answers

On a daily basis we get asked many of the same questions, so maybe you have one and here possibly is the answer.

Q. Does all the furniture come ready assembled?

A. In the majority of items the answer is yes. The only items that require putting together are the following.

Tables - need the legs attaching after unpacking to allow them to fit through door ways.

Wardrobes -  To allow them to fit up the stairs wardrobes require a very simple assembly.

Beds - again for stair reasons need simple assembly too.

The majority of product is assembled and ready straight for use out the box and the part assembled items are easy to assemble and come with full instruction.

Q. Do you deliver to the UK?

A. Yes , whilst our main operation and purpose of this website is delivery of furniture to Spain, France and Portugal as our warehouse is based in the UK it's not an issue! We of course as the one of the largest suppliers of oak furniture have many UK based customers too.

Q. Do you have a showroom in Spain, Portugal or France?

A. No we are an online business delivering quality oak furniture from our UK warehouse to ex pats who have decided to live in Spain, Portugal and France. As this community is so spread out, it's impossible to have a showroom to cater for all. Although our full online service is backed up with a heavy investment into photography, to ensure you can inspect the quality of the furniture that we offer.

From our dedicated website and online service, our mission is to deliver direct to you in Europe from our UK warehouse in the most cost effective way.

Q. How long is delivery?

A. Average lead time is 4-6 weeks to your home. All furniture/orders are shipped from the UK on a regular basis. Sometimes it can be a little quicker and sometimes a little longer dependent on the delivery areas. It's always best to plan ahead as much as possible.

Q. I don't want to buy online but I would like to order, what can I do?

A. Send us an email with your requirements and we can send you an invoice, although it must be stated our online website is fully secure at all times.

Q. How secure are my credit card details?

A. All online payments are protected by one of the worlds leading secure encrypted gateway services provided by Shopify, and there is a very strict privacy policy meaning than none of your information is ever shared with third parties.

All credit card numbers are encrypted when the order is placed using 256-bit encryption. Thereafter payment is collected through our online credit card system via global bank HSBC. There have been no documented cases of credit card fraud using our shopping system online.

Q. Do you take away our old furniture?

A. I'm afraid we can't as we always send out our delivery vans fully loaded and are on a time schedule to ensure prompt delivery to our customers.

Q. Whats the procedure in the event a piece of furniture is damaged on delivery?

A. Firstly our biggest complaint is our furniture comes with too much packaging. This is done to prevent any transit damage.

In the unusual event any damage, please send us a photograph the damaged item. Upon our agreement that the furniture is damaged, we order another item for you and then come and replace the damaged one. During the replacement process we of course allow you to use the original item until your new one arrives and we exchange it for you.

 Q. Can I order by telephone?

A. Yes of course, to do so please go to the section where you can book a phone call with a sales advisor and a member of the sales team will call you to take your order.

Q. Can I pay in Euro's?

A. Whilst we are a UK Company and trade in the main in GBP yes you can pay by Euro's by way of bank transfer to our Euro account.

Q. Why do you charge 99 Pounds for delivery?

A. Because we unlike many others don't hide firstly delivery charges in the price of the furniture, secondly your furniture is delivered a long way from our UK warehouse to your home in Europe which obviously costs to cover those thousands of miles.

We fully understand for small items such as a nest of tables that 99 GBP would seem expensive, but our main market is not small items. It is bedroom suites and dining suites, therefor we believe that 99 GBP is a reasonable amount for delivery, taking into account our furniture is delivered from the UK, by our professional 2 man delivery crew across Europe.  

 Q. I don´t live in Europe all the time, can I book a delivery slot for when I´m home in Europe?

A. Yes, whilst we can´t guarantee actual day of delivery, we can accommodate which week you require your furniture whilst you are in residence. At check out you will see an extra comments box please provide your required dates in the comments box.

Q. You say about the quality of your furniture but could you explain in more detail please?

A. Yes of course, there are many differences in the quality of oak furniture found on the market. We only use the highest North American grade A oak on all our products throughout. This includes all of the drawer bases and backs of units, drawer boxes and runners too. The furniture is 100% solid oak throughout each item. We never cheat like many by adding veneer, plywood or MDF to any of our furniture.

Q. Where are you based?

A. Forest Tec Ltd who trade as Oak Land Furniture head offices are in Ipswich Suffolk and we specialize in solid oak furniture, delivering it to the ex pat market in Europe as well as the UK market too. For full details please visit the About Us section on our website.

If you have any further questions please feel free to ask using the contact form below, or by calling us at head office via 0044 1394448024. Monday to Friday  09:00 - 17:00.

 

 

 

 

 

 

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